November 22, 2006
Letter of Recommendation for Sandra Metcalf
Sandy was on of my most outstanding Supervisors, she went above and beyond her job
description on so many occasions. I could just throw her projects or outline something
in simple terms and she would run with it. And her team would meet or exceed our daily
weekly and monthly goals
Sandy was one the few Supervisors I had at Nextel that had a zero turn around on her
team and I believe her style of leading and ability for setting a team centered matrix is
one of the main reasons for that accomplishment. And I repeatedly recognized her as did
Nextel for all her other fine leadership qualities.
I received many nice letters and favorable comments on her service as an Agent from our
Corporate accounts and every day Nextel customers.
Her cool head when handling adversity and stressful situations was called upon by me
time and again as my Team Lead. And the way she could direct both coworkers
and successfully defuse customer complaints was one reason I recommended her for the
first line Supervisor position and watched her flourish as her natural leadership and
teaching skills came more into focus.
It has been a joy working with her, and having her work for me.
I wish her only the best in future endeavourers
Sincerely
Kathrine Hicks
Senior Corp. Manager
Nextel Corporate Portland Division
203 282 5059
